Which of the following is NOT a factor that determines the amount of a manager’s decision-making discretion?
the external environmental
characteristics of the organization
characteristics of the manager
cohesiveness of the board of directors
Which of the following is a criterion for reevaluating learning and growth using the balanced scorecard?
improvements in employee morale.
asset utilization improvements.
changes in turnover rates.
improvements in innovation ability.
Which of the following will increase the probability that a lower-level manager will become a successful strategic leader?
training and development programs.
increasing the homogeneity of the top management team.
increasing the firm’s sales.
appointing many outside board members.
The ability to attract and manage ____ may be the most important skill a strategic leader must have.
human capital
investment strategies
financial resources
responses to competitors’ actions
Which of the following is NOT associated with heterogeneous top management teams?
innovation and strategic change
better strategic decisions
higher firm performance
diminished debate among top managers
Which key strategic leadership action plays a key role in influencing how the firm conducts its business and regulates and controls employees’ behavior?
Determining Strategic Direction.
Sustaining an Effective Organizational Culture.
Regulating and Controlling Employees.
Effectively Managing the Firm’s Resource Portfolio.
Four perspectives are integrated to form the balanced scorecard framework. The financial perspective focuses on the view of the firm by the
shareholder.
general society.
employee.
customer.
____ capital increases cooperation among individuals inside and outside the firm.
Visionary
Cultural
Social
Human
To successfully implement a firm’s strategy, the workforce must be viewed as
depreciating asset.
variable cost.
resource to be maximized.
renewable asset.
The effective development and management of the firm’s ____ may be its only sustainable competitive advantage.